United Kingdom of Great Britain and Northern Ireland: CRM Project Officer

Organization: War Child UK
Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 28 Sep 2014

See www.warchild.org.uk for a full description.

War Child has experienced considerable growth in recent years. We have invested heavily in our fundraising division and recently introduced Supporter360 – a comprehensive new CRM system and fundraising database on the Salesforce platform. Supporter360 will enable us to manage relationships across all of our income streams, effectively communicate with our valued supporters, and drive further growth.

As we continue to adopt supporter360 across the organisation, we are seeking an experienced and highly organised Salesforce administrator to lead the continued adoption, development and administration of our Salesforce system, enabling the provision of exceptional supporter care. You should understand the importance and value of data to support income generation and engagement with donors, campaigners and volunteers. With excellent attention to detail, the chosen candidate should be skilled in data segmentation and insight, highly organised and able to think strategically and creatively about how Salesforce can aid War Child's development in terms of income generation, financial management and reporting. This is a newly-created position and there is also the opportunity to further explore the potential of the Salesforce platform to support other functions across the organisation, including Monitoring and Evaluation and Project Cycle Management.

Contractual Terms

• Position: Permanent
• Salary: £25,000 - £30,000 per annum
• Working Hours: Part time, 4 – 5 days per week (days/hours negotiable)
• Travel: N/A
• Probation: 6 months
• Leave: 28 days pa, increasing by one day for each year's service up to a maximum of 5 additional days
• Pension: Matching contribution to your private pension up to 5% of gross salary
• Benefits: As applicable as per War Child Benefit Policy

How to apply:

• Go to www.warchild.org.uk to download the application form and recruitment information.
• Please send your completed application form to Katherine Tedham, katherinet@warchild.org.uk, by Sunday 28^th September.
• First round interviews will be held week commencing 29^th September.
• You will be asked to complete a short practical test as part of your interview.
• Any offer made will be conditional on receipt of 3 favourable written references (from your most recent employer, any other previous employer and a character reference). In case clarification is required post the receipt of complete reference forms, War Child reserves the right to call the referees.
• The successful applicant will be expected to undergo a CRB check, a medical check for overseas travel purposes, be compliant and sign up to War Child's Child Protection Policy prior to a final offer being made.
• Start date: October/November 2014.