Country: Montenegro
Closing date: 23 Oct 2014
UNITED NATIONS CHILDREN’S FUND
REQUIRES
Institutional Consultancy for Provision of technical assistance to the Ministry of Labour and Social Welfare in the delivery of case management training for selected professionals of centres for social work, the Ministry of Labour and Social Welfare and the Institute for Social and Child Protection (Continuation of the Child Care System Reform Project IPA 2014)
Minimum requirements:
The Contractor’s team of experts are expected to have following qualifications/specialized knowledge/experience required to complete the task:
· University degree, preferably advanced, in social work or a related field;
· At least seven years of practical work experience in social work;
· Thorough knowledge of the case management methodology;
· Solid knowledge of the social and child protection system in Montenegro and the ongoing reform of the social and child protection sector;
· Previous engagement with UNICEF will be considered as an advantage;
· Excellent command of Montenegrin language (both spoken and written), whilst fluency in English will be considered as an asset;
· Excellent communication and facilitation skills.
Terms of Reference
International Institutional Consultancy for the provision of technical assistance to the Ministry of Labour and Social Welfare in the delivery of case management training for selected professionals of centres for social work, the Ministry of Labour and Social Welfare and the Institute for Social and Child Protection (Continuation of the Child Care System Reform Project IPA 2014)
Background and Context
Observance of human and child rights represents an essential value of the European Union and an important part of the enlargement policy for Montenegro and the Western Balkan countries. Montenegro recognized the need to undertake relevant measures to implement institutional, legislative and administrative reforms in order to make sure that the rights and needs of each individual child are observed and protected in accordance with the UN Convention on the Rights of the Child and the EU Charter of Fundamental Rights.
Protecting children from violence, exploitation and abuse is an integral component of protecting their rights to survival, growth and development. The approach of UNICEF is to create a protective environment, where girls and boys are free from violence, exploitation, and unnecessary separation from family; and where laws, services, behaviours and practices minimize children’s vulnerability, address known risk factors, and strengthen children’s own resilience.
In Montenegro, the overall goal of the UNICEF Country programme for 2012-2016 signed with the Government of Montenegro is to accompany the country’s efforts towards increasing equity and ensuring the inclusion of children and women who are in need of special protection, live in poverty, or are socially marginalized so that they can enjoy and exercise their rights. The country programme comprises two mutually reinforcing components: Programme 1 Child protection and social inclusion; and Programme 2 Child rights, policies and EU integrations.
A crucial segment of the on-going Country programme for 2012-2016 is the continuation of the Child Care System Reforminitiative implemented by the Ministry of Labour and Social Welfare in partnership with UNICEF with the financial assistance of the European Union[1]. The child care system reform follows a systematic approach to child protection, targeting all levels of the system and covering the areas of law reform, reform of centres for social work, development of child protection standards and monitoring mechanisms, capacity building of professionals in the child protection system, deinstitutionalization and the transformation of residential institutions for children, the development of prevention mechanisms and family and community based services for children in need including support services for children with disabilities and the development and promotion of foster care including through massive awareness raising campaign.
The reform of centres for social work (CSWs), which operate under the Ministry of Labour and Social Welfare in all Montenegrin municipalities as centres or as field units, is a vital segment of the reform of the social and child protection sector considering the important roles they perform, and the limitations identified in their functioning from the perspective of the organization of the network of CSWs and internal organization of centres, staffing structure and profiles, and professional capacity and work methods used. Following the adoption of the new Law on Social and Child Protection (Official Gazette of Montenegro27/2013), two important bylaws for the work of CSWs were developed, on the organization, norms and standards of work of centres for social work (Official Gazette of Montenegro 58/2013) and on professional activities in the social and child protection system (Official Gazette of Montenegro56/2013, amended Official Gazette of Montenegro14/2014). Case management methodology was thus officially introduced and this methodology is currently being rolled out in phases.
Phase one of the case management training was completed in the spring 2014 and it comprised training the first group of professionals in case management (nineteen “champions of change” from CSWs across Montenegro) through a basic five day course followed by an advanced tree day course. The five day course covered the areas of: case management cycle, assessment in the case management cycle, team work, record keeping, the process of decision making, planning in the case management cycle, formulating plans for children and youth and for adults and elderly, coordination, monitoring and evaluation. The advanced course covered the areas of: participatory/collaborative approaches to assessment, instruments for assessing parental capacities, development of opinions and necessary writing skills, assessment of the needs of children and youth and receiving feedback, supervision, participation of service users and other relevant actors in the planning of services, care planning, representation in case management, ethical dilemmas and considerations, closing a case.
In late 2014 and first half of 2015 the case management training will be scaled up to cover all CSWs in Montenegro and specialized training will be provided to professionals at the managerial levels (directors of CSWs and field units, representatives of the Ministry of Labour and Social Welfare and of the Institute for Social and Child Protection). An international institutional consultancy is required for this assignment.
Purpose and Objectives
The purpose of this activity is to support the MoLSW in strengthening professional capacity of CSWs through the introduction of new work methods in line with international best practice.
The objective of this assignment is to deliver the case management training to cover all CSWs in Montenegro and specialized training to professionals at the managerial levels (directors of CSWs, representatives of the Ministry of Labour and Social Welfare and of the Institute for Social and Child Protection).
Methodology and Technical Approach
The methodology will include desk review; consultations with the Ministry of Labour and Social Welfare and the Institute for Social and Child Protection and UNICEF; delivery of training, writing of the final report.
The Contractor i.e. team of experts are expected to work both in the field (Montenegro, for the delivery of the training) and from home (for the preparation of the training, development of materials, and final report).
Further details related to the methodology are outlined in the following section “Activities and Tasks”.
Activities and Tasks
The Contractor i.e. team of experts are expected to complete the following tasks:
· To develop the training material based on a thorough review the following documents: The Law on Social and Child Protection of Montenegro and accompanying bylaws particularly in relation to the work of CSWs, the Family Lawand other legal documents relevant for the work of CSWs as well as assessments and reports, including the Report on the capacities of the centres for social work in Montenegro: Challenges and possibilities for reorganization[2] and Analysis of the Family Law of Montenegro[3], and in line with international best practice in case management and more broadly child protection (including alternative care) and child and human rights. All training materials should be shared with UNICEF and the Ministry of Labour and Social Welfare at least one week prior to the delivery of the training.
· To deliver the basic two-day training at the managerial levels i.e. for the directors of CSWs (including CSW field units managers), representatives of the Ministry of Labour and Social Welfare and of the Institute for Social and Child Protection. Considering that approximately 40 participants are expected to be trained, they should be divided into two groups (i.e. the training should be delivered twice, to the first group of 20 participants and then to the second group of remaining 20 participants approximately). The training should cover the following topics: case management cycle, organizational culture, organizational structure of CSWs, change management skills and process, dissemination of innovations, overcoming resistance, workload management and time management.
· To deliver the basic five-day case management training for case managers and social workers who work on cash benefits. Considering that approximately 120 participants are expected to be trained, they should be divided into six groups (i.e. the training should be delivered six times, to six groups consisting of approximately 20 participants each). The training should cover the following topics: case management cycle, assessment in the case management cycle, team work, record keeping, the process of decision making, planning in the case management cycle, formulating plans for children and youth and for adults and elderly, coordination, monitoring and evaluation.
· To write the final consultancy report with observations from the training and recommendations concerning further capacity building in the area of case management and related training.
· To provide other related assistance as required.
Key Deliverables and Timeframe
The Contractor i.e. team of experts are expected to be engaged for a total of 90 working days as per the table below:
ItemActivity Number of working days involved1 Training at the managerial levels (2 groups x 2 training days per group x 2 trainers) + 6 days for development of training + 2 days preparation = 16 days 1.1. Group One - managers (2 days) 1.2. Group Two - managers (2 days) 2. Scaling up case management to all CSWs (6 groups x 5 training days per group x 2 trainers) + 10 days preparation = 70 days 2.1 Group One – professionals (5 days) 2.2 Group Two – professionals (5 days) 2.3 Group Three – professionals (5 days) 2.4 Group Four – professionals (5 days) 2.5 Group Five – professionals (5 days) 2.6 Group Six – professionals (5 days) 3. Final report 4 days 3.1. Writing of final reportTOTAL 90 days
The following key deliverables are expected by the following tentative deadlines:
- Delivery of the basic two-day training at the managerial levels i.e. for the directors of CSWs (including CSW field units managers), representatives of the Ministry of Labour and Social Welfare and of the Institute for Social and Child Protection (for the first group of approx.. 20 participants), by 3 November 2014.
- Delivery of the basic two-day training at the managerial levels i.e. for the directors of CSWs (including CSW field units managers), representatives of the Ministry of Labour and Social Welfare and of the Institute for Social and Child Protection (for the second group of remaining 20 participants approx.), by 30 January 2015.
- Delivery of the basic five-day case management training for case managers and social workers who work on cash benefits (approximately 120 participants divided into six groups with 20 participants each), by 20 April 2015.
- Final consultancy report, by 1 May 2015.
A detailed time schedule of the required training sessions will be developed through consultations between the Ministry of Labour and Social Welfare, UNICEF and the Contractor i.e. team of experts.
Management and Organisation
Management: The Consultant will be supervised by the UNICEF Child Protection Officer.
Organization: International Institutional Consultancy, consisting of experts with considerable theoretical and practical experience in case management is required.
The candidates are requested to submit their financial offer consisting of fee for the services to be provided, travel and subsistence costs, as applicable.
The fee may be reduced if the assignments/deliverables are not fulfilled to the required standard. In a case of serious dissatisfaction with the contractor’s performance the contract may be terminated in line with UNICEF procedure in such matters and as spelled out in SSA.
Schedule: This assignment will commence on 27 October 2014.
[1] As a component of the comprehensive project entitled “Social Welfare and Child Care System Reform: Enhancing Social Inclusion” which was implemented between January 2011 and July 2014 by the Government of Montenegro (the Ministry of Labour and Social Welfare and the Ministry of Education) in partnership with UNDP and UNICEF Montenegro and financial assistance from the European Union (IPA 2010), and as a component of the project’s continuation entitled “Support to the Montenegrin Social Reform”, which is funded through IPA 2014 between August 2014 and January 2016.
[2] Professor Nevenka Zegarac PhD, 2011, Unpublished report commissioned by UNICEF Montenegro.
[3] Carolyn Hamilton, 2014, Unpublished report commissioned by UNICEF Montenegro.
How to apply:
The Terms of Reference for the position and the Supplier Profile Form can be found on the websitewww.unicef.org/montenegroor picked up at UNICEF Montenegro office.
Please apply with:
1.Supplier Profile Form
2.Technical Proposal
a. Agency Profile
b. CV of key experts
c. Narrative proposal (addressing all aspects and criteria outlines in the ToR)
3.Price proposal (financial offer consisting of fee for the services to be provided, travel and subsistence costs)
Send your application by email, mail or fax, quoting “Case management training” to the following address byOctober 23, 2014 noon (12:00):
UNICEF, Stanka Dragojevica bb, UN Eco Building, 81 000 Podgorica
Fax: +382 20 447 471
Email: podgorica@unicef.org
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